So after many arguments with the warranty company and the garage I bought the car from. It has ended up me having to fork out £1100 for a new clutch,dmf and a new set of rear discs and pads. It all started with the brake reservoir leaking and what I believed to be a worn selector. It turns out that the Gearbox was held in with 2 bolts and the remaining were not to be found, one of the two being a starter motor bolt. As a result the brake reservoir has leaked onto the top of the gearbox and caused it to slip. The car had a new set of rear discs and pads fitted just 4 months ago when I bought it, but because of cheap parts and shoddy workmanship the cars rear pads stuck in the caliper and caused the brake pads to wear to metal. Kind of at a loss as to the best way to go about this, surely any company that would put a warranty on that should be held liable. Anyone dealt with a cowboy car dealer like this any help would be great??? Thanks In Advance Dan
I feel sorry for you. I hope the place you bought the car from hasnt carried out the repair work. Not a chance id do business with them again. Name and shame i say!
Will do mate so to warn all of you the car garage is Oakwood Specialist Cars in Whitley Bay. Sells a lot of Megane sports and specialist stuff works alongside the RAC. I am savvy when it comes to buying cars and checked the car overall thoroughly and brought a mechanic friend along with me at the time. Obviously you would just assume that the gearbox has the correct amount of bolts in. Thanks for the advice.
Normally followed by a 6 month suspended sentence.Not speaking from experience. Find out your legal rights & politely hit them with it.Then see how they play it. Then slowly grind them down with legal jargon. I`m the last person to stay calm after dealing with some of the twats i have encountered (AUDI/SEAT). But play your cards close to your chest, listen to what they have to say & log dates & conversations, always handy for reference.
If you think about it, it could have been a lot worse, if the remaining bolts on the gearbox managed to get themselves loose I would dread to think what would have happened, best thing to do with buying any new car is to get an inspection done by your local garage or the AA. Hope you get it sorted mate but I wouldn't trust a place like that to do work on my car even if it is under warranty by them
Thanks bud, I took the car to a family friend to get the work done. I would do it myself but don't have the time having just started a new job. Will hassle the garage again tomorrow I do think in a sense I have been lucky that the whole thing didn't work loose. Still sickening that these cowboys are still out there.
I'd get it inspected by the AA next time, that's not a dig, I was in the same boat! I've had dealings with dodgey garages in the past. Phone citizens advice and they'll tell you what you can and can't do and give you laws to quote. That usually gets things done. But if you don't follow the right steps you'll end up being in the wrong and you'll never get anywhere unfortunately!
I would say the garage and warranty company won't cover the gearbox and clutch as this was due to poor workmanship (done previous to the Dealer in question getting the car presumably?) that they could not be reasonably expected to know about or check for. As you say, you expect that the gearbox is mounted correctly on any car and so would they. The rear brakes should be covered by the Dealer if it was them who did the work. Again, the warranty company will bounce this back if it's poor workmanship as you state. Good luck mate - I know it's a lot of money and I feel your pain.
When you buy a second hand car from a dealer, you have the right, under the sales of goods act, to expect the car to: 1, be of satisfactory quality (taking into account its age and mileage) 2, meet any description given to you when you were buying it ( whether in the advert or in discussions prior to sale) 3, be fit for the purpose (for example, to get you from A to B safely). If the second hand car does not meet these requirements, you have a right to claim against the dealer for breach of contract. If something you buy is not 'as described', or if the seller is guilty of misrepresentation, you are entitled to: 1, give the second hand car back and get your money back, or 2, if you want to keep the car, ask for compensation (usually the cost of any repairs it needs) But, if you buy a second hand car that was not described as being in excellent condition or good working order, and it breaks soon after you buy it, you don't have any right to reject it, or to claim compensation.
If all your dealings with them hit a brick wall, put a claim in against them through moneyclaim online https://www.moneyclaim.gov.uk/web/mcol/welcome It will cost you a small amount to process (around £75-100 IIRC) but they shouldn't have a leg to stand, on especially if you can get reports of the shoddy work etc from the garage who did the repairs.
Thanks for all the advice guys, in the advert i will dig it out. In the advert it stated perfect working order, full renault service history. The clutch on the car was put in 3000 miles before the new one put in. The garage which carried out the work has taken pictures of the shoddy workmanship and written a note for me. Ill contact citizens advice next week. On the plus car is running better than new. Finally got my mintex pads and discs on front as well. Thanks for the advice again
