250 Best/Worst case scenario for a whining/whirring noise? at ktec on tues

you can get the box refurbed for 400 ish mate, i'd hope KTec would sort it for you due to miles covered.

 

Your lucky, the law changed in October 2015 from the sales of goods act to the consumer rights act.

First six months if you take the vehicle back within six months of purchase, the dealer should accept there was a problem when the vehicle was sold and offer a partial refund or to repair or replace it.

If the dealer doesn't accept there was a problem when the vehicle was sold, they'll have to prove this.

So the onus is on ktec to prove their was no problem otherwise it's their problem.

Google second hand car faulty consumer rights act.



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I wouldn't accept any fob off it's ktec s problem, you may have to resort to some legally worded emails etc but it's their problem. How many miles has it done and how much did you pay etc etc?

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I've heard they aren't the best when it comes to customer service, hope you get it sorted mate.

 

Unfortunately had that same noise for the past few months. starts about 15/20 mph and gets faster with speed but doesn't seem to increase pitch like yours. went down the road of replacing one of the front bearings I thought the sound was coming from and made not a jot of difference. My ones sitting at 30k .

 

exactly how I would describe it an electric motor or even wind noise but still hearing it wind down as your approaching as low as 10mph kind of cuts out wind noise. have had suggestions of ABS pump, alternator, air con . anything connected to the belts.

 

not sure mine is quite as bad as yours as when anyone's been in the car with me and i say can you hear that noise they all go what noise ?

 

Nope doesn't cover them, tbh for the mileage and price you paid. I think they would have a hard time defending themselves if it comes to it.
If you had bought a car with 100K+ on dirt cheap it would be easier for them to defend.

If worst comes to the worst you may have to put in a money claim online thing it will cost you around a hundred quid but you can claim it back. It's basically taking them to small claims court

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I highly doubt they will fob you off, given your situation.

I bought my car from them and their customer service has always been great for me.

When I originally bought it, a few weeks later I was getting an issue with a rear brake binding. I gave them a call and spoke to David, he replaced my rear disks and pads and sorted the caliper with no issues.

That noise is clearly gearbox related and they aren't going to quibble with you over it.

Just call up and speak to the Boss man.

 

Don't worry about the warranty nearly expiring, the fact is that it hasn't expired. You've also only done 2000 miles.

I also really cannot see why a gearbox replacement would be necessary when a refurb is much more suitable. A full replacement is what you would expect from Renault with their standard procedures.

Not sure who stupidly advised you that over the phone but they must have psychic powers of fault diagnosis.. haha.


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Let us know how it goes. I'm sure it's not going to come to that.

A full gearbox replacement is a bit crazy most people would say.


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Seeing a few comments about ktec not being any good for customer service really surprises me as I've had nothing but great service from them. Have a chat with David he's a very reasonable man and will help you however he can.

 

Be interested to hear the results of this myself, gearbox bearing Eh ! do all cars have gearbox bearings fail at 30k ish as the norm or is it a known thing for Renault ?

 

Personally I'd be going to be see citizens advice, or put in a money claim online application for small claims court. The law is in your favour here.

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I wouldn't be accepting this mate. read what @jjones82 made a point of at the start of the thread. You have rights my friend

 

What jjones said.

You have been sold a car that has subsequently had an unexpected failure, not due to wear and tear, costing over 10% of the whole value of the car!

And why are they not rebuilding the gearbox instead? Unless it's destroyed other components, surely a rebuild would be more cost effective? If not, I'd be wanting the old box as evidence.

Citizens Advice would be my first port of call. Hope they give you some good advice.

 

Seems like a good starting point! I'm no expert, but I have been in a similar situation. For my mind, you paid probably a little over the market rate, but you did this to get a car with less than average miles. So you in effect paid for a quality product.

You have not got that. A full gearbox rebuild with genuine Renault parts and a full guarantee of the work for many tens of thousands of miles or several years is what I'd be expecting.

 

Personally if throw it all at them, not of satisfactory quality, as it broke, not fit for purpose as it broke. And not as described as it broke!
Like I said the onus is on them to prove otherwise. Not you prove that they sold you a dodgy car.
If they don't budge, I'd say your taking car elsewhere and that you will send them the bill. Then put in a money claim online thing

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I had a few issues with K Teq and would not recommend going there.
Mention my name to Sean and he will just look down and shake his head.
I had there staff and there mapper andy Telling me lie after lie in my face. Fake print outs too,
Then they had someone on face book who knows nothing about anything defending there name.
Google what Charlatans means Last time I did K-Teq Racing Popped up.
To the people who Bum of them and get great service GREAT.
To the people who get treated wrong voice your opinion.
From me going there for a remap.
After 4-5 months and around £7,000 down and 2 engines 3 turbos and countless mapping sessions.
K Teq sent me to RS Tunning and covered the Cost.
Then 2 months after that the engine let go. So Stay away you have been warned.

Hi Sean

 

Hi.
Try this when stationary and in neutral:
(1) Rev the engine up and let wind down and then compare noise with same but with (2) clutch pedal depressed.
This will determine whether this is emanating from the (2) flywheel engine side or (1) Clutch plate, Clutch cover,
G/B input side .

If this had a retrofitted Single Mass flywheel with OEM clutch it will be making a similar racket (OEM clutch components)
on the rev up and the overrun and when backed off coasting in gear, and this will be quite evident when tested as above stationary.

 

What happened with this in the end?


RS 175 Cup Lux

 

Yes would be interested to know the outcome

 

I had the same and it was the LSD bearings, just like has been mentioned. New box or refurbishment required

 

Any change in the way the car drives?